1. Open Internet Explorer (this process works much better in Internet Explorer than other browsers) and go to https://secure.logmein.com/products/pro/register.asp
2. Input your email address and a password and follow the prompts to download and install the Logmein software.
3. During the installation process you MIGHT be asked to input a Computer Access Code. Please enter a code of your choice and write it down.
4. Verify your account. You must verify that you can login to your account before we will attempt to connect to your computer. If you can't login, then we won't be able to login either. To verify your account, log into your account at www.logmein.com with your Logmein username and password. Find your computer under "My Computers" and click it (if your computer isn't listed then click "add computer" and follow the prompts to add your computer to your account). Next, a screen will appear prompting you to enter a username and password OR an access code. Enter the requested information. If you enter the correct information and advance to a new screen then you have successfully verified your account.
5. Send us your login information: Using the form below,send us the EXACT information you used to log into your account in item 4 above. The information we need is:
   
   1. Logmein username (you made this in step 2 above - it is an email address)
   2. Logmein password (you made this in step 2 above)
   3. Windows username (If you do not have a username then skip this item and see item E below)
   4. Windows password (If you do not have a password then skip this item and see item E below)
   5. Computer Access Code: If you do NOT have a Windows username and password then you will send us the Computer Access Code you made in step 4
6. Leave Your Computer On: Leave your computer on. Don't let it sleep or hibernate. We will log into your computer as soon as we can. You do not need to be present when we log in; however, we prefer you to be there if we need to ask you a question. Please clear all inappropriate material from your screen. We will immediately logout of a computer with inappropriate visual content.

During the installation process you MIGHT be asked to input a Computer Access Code. Please enter a code of your choice and write it down.

1. Open Safari (this process works much better in Safari than other browsers) and go to https://secure.logmein.com/products/pro/register.asp.
2. Input your email address and a password and follow the prompts to register and install the Logmein software.
3. Verify your account. You must verify that you can login to your account before we will attempt to connect to your computer. If you can't login, then we won't be able to login either. To verify your account, log into your account at www.logmein.com with your Logmein username and password. Find your computer under "My Computers" and click it (if your computer isn't listed then click "add computer"). Next, a screen will appear prompting you to enter your Mac OSX username and password. If you enter the correct username and password then you will be taken to a new screen, which confirms that you have successfully verified your account.
4. Send us the following information in the form below
   1. Logmein username (you made this in step 2 above - it is an email address)
   2. Logmein password (you made this in step 2 above)
   3. Mac OSX username (Every Mac has a username and is typically your first and last name)
   4. Mac OSX password (This is the administrator's password that OSX forces you to enter when you update and install applications)
5. Leave Your Computer On: Leave your computer on. Don't let it sleep or hibernate. We will log into your computer as soon as we can. You do not need to be present when we log in; however, we prefer you to be there if we need to ask you a question. Please clear all inappropriate material from your screen. We will immediately logout of a computer with inappropriate visual content.