Technical Support Resource Center

Remote Control

VERY IMPORTANT: We make changes to the application regularly. Most problems can be solved by logging back into our website and downloading and installing the the application again.

Please review the Common Problems and Solutions section. If you cannot find a solution then please contact technical support. If you would like us to fix your issue remotely, then please click the Remote Control Icon.

Technical Support Contact Form

Name:

School:

Email Address:

Retype Email Address:

Operating System:

  • Windows
  • Mac OSX

Describe your problem below. Please be as specific as possible.

Common Problems and Solutions for Beta version:

1. Slides do not move with video on Mac OSX

Please reinstall application from our website. A reinstallation should solve the issue.

2. Program crashes when lesson is suppose to start on Windows.

This is a rare issue. We are researching this issue now and trying to engineer a solution. Please let us know you have this problem and we can set you up with a version of the software that works.